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Get in touch

If you need us, please reach out.

We’re here to help

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Getting in touch

Our FAQs provide answers to some of our common customer questions, but if you can't find the information you're looking for, please contact us.

Customer services

Telephone: 0333 1221109

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Customer Service opening hours are Monday to Friday 9am-5pm, closed Saturday, Sunday and bank holidays (including Easter).

Our Address:

V12 Retail Finance
25-26 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ

Registered Office:

Yorke House
Arleston Way
Solihull
B90 4LH

Useful links

Financial Conduct Authority (FCA)

Secure Trust Bank

Complaints

Review our complaints procedure here.